Refund Policy

1. Deposits and Payment

Service Deposits

For most of our styling services, we require a deposit at the time of booking to secure your appointment. The deposit amount varies depending on the service:

• Personal Styling Consultation: 25% of the total service cost
• Wardrobe Audit & Organization: 25% of the total service cost
• Color Analysis: 25% of the total service cost
• Personal Shopping Assistance: 25% of the total service cost
• Event & Special Occasion Styling: 50% of the total service cost
• Custom Styling Packages: 25% of the total service cost

Final Payment

The remaining balance for all services is due on the day of the service, prior to the session beginning. We accept various payment methods including credit/debit cards, bank transfers, and in some cases, cash payments.

Online Payments

For services booked and paid for online, full payment is processed at the time of booking unless otherwise specified.

2. Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair while allowing us to manage our schedule effectively:

Standard Cancellation Terms

• More than 48 hours' notice: Full refund of any deposit paid or option to reschedule.
• 24-48 hours' notice: 50% refund of deposit or option to reschedule with a 25% rescheduling fee.
• Less than 24 hours' notice: No refund of deposit; rescheduling is at our discretion and subject to a 50% rescheduling fee.
• No-show: No refund of deposit and no option to reschedule using the original deposit.

Special Event Styling Cancellations

Due to the high demand and extensive preparation required for special event styling, different cancellation terms apply:

• More than 7 days' notice: Full refund of deposit or option to reschedule.
• 3-7 days' notice: 50% refund of deposit or option to reschedule with a 25% rescheduling fee.
• Less than 3 days' notice: No refund of deposit; rescheduling is at our discretion and subject to a 50% rescheduling fee.
• No-show: No refund of deposit and no option to reschedule using the original deposit.

How to Cancel

To cancel a booking, please contact us via email at [email protected] or call us at +44 7775 752023 during business hours (Monday-Friday, 9:00 AM - 6:00 PM GMT). The cancellation time will be recorded based on when we receive your cancellation request.

3. Rescheduling Policy

We understand that you may need to reschedule your appointment. Our rescheduling policy is as follows:

Standard Rescheduling Terms

• More than 48 hours' notice: Free rescheduling (subject to availability).
• 24-48 hours' notice: Rescheduling fee of 25% of the deposit amount.
• Less than 24 hours' notice: Rescheduling fee of 50% of the deposit amount, if rescheduling is possible.

Special Event Styling Rescheduling

• More than 7 days' notice: Free rescheduling (subject to availability).
• 3-7 days' notice: Rescheduling fee of 25% of the deposit amount.
• Less than 3 days' notice: Rescheduling fee of 50% of the deposit amount, if rescheduling is possible.

Rescheduling Limits

Appointments may be rescheduled a maximum of two times. After the second rescheduling, any additional changes will be treated as a cancellation and a new booking, subject to our standard cancellation policy.

How to Reschedule

To reschedule a booking, please contact us via email at [email protected] or call us at +44 7775 752023 during business hours (Monday-Friday, 9:00 AM - 6:00 PM GMT). Please provide your name, original appointment details, and preferred new dates and times.

4. Refund Eligibility

Service Dissatisfaction

We are committed to providing high-quality styling services. If you are dissatisfied with the service you received, please let us know immediately, preferably during or immediately after your session. We will make every reasonable effort to address your concerns and resolve any issues.

Refund requests based on service dissatisfaction will be evaluated on a case-by-case basis. To be eligible for a refund due to service dissatisfaction:

• You must notify us of your dissatisfaction within 48 hours of the service being provided.
• You must provide specific details about what aspects of the service did not meet your expectations.
• You must have engaged with the stylist during the service to express your concerns and give them an opportunity to adjust their approach.

Please note that styling is subjective, and differences in personal taste or style preferences may not qualify for a refund. However, if there were clear technical or service delivery issues, we will work with you to make it right.

Service Cancellation by StyleSavvy

In the rare event that we need to cancel your appointment due to stylist illness, emergency, or other unforeseen circumstances, we will offer you the following options:

• Reschedule your appointment to the next available date that suits you, with a 10% discount.
• Full refund of any deposit or payment made.

Partial Services

If only a portion of the booked service can be completed (due to time constraints, availability issues, or other factors), a partial refund may be issued proportional to the uncompleted portion of the service.

5. Refund Process

How to Request a Refund

To request a refund, please contact us via email at [email protected] with the following information:

• Your full name
• Date and type of service
• Reason for the refund request
• Any relevant details or documentation
• Your preferred contact method for follow-up

Refund Review Timeline

We will review all refund requests within 3-5 business days and communicate our decision. If approved, we will process the refund according to the following timeline:

Refund Processing Time

• Credit/Debit Card Payments: Refunds will be processed back to the original payment method within 3-5 business days. Please note that it may take an additional 3-10 business days for the refund to appear in your account, depending on your financial institution.
• Bank Transfers: Refunds via bank transfer will be processed within 5-7 business days.
• Cash Payments: Refunds for cash payments can be issued via bank transfer or check, which may take 5-10 business days to process.

Refund Confirmation

Once a refund has been processed, we will send you a confirmation email with the refund details, including the amount refunded and the method of refund.

6. Gift Cards

Gift Card Policies

• Gift cards are valid for 12 months from the date of purchase.
• Gift cards cannot be redeemed for cash except where required by law.
• Lost or stolen gift cards will not be replaced.
• Gift cards are transferable but cannot be resold.

Gift Card Refunds

We do not offer refunds for purchased gift cards. However, if a service booked using a gift card is canceled in accordance with our cancellation policy, the value will be returned to the gift card or issued as a new gift card with the original expiration date.

7. Exclusions and Limitations

Non-Refundable Items and Services

The following items and services are non-refundable:

• Service add-ons purchased during a session
• Digital style guides and resources provided as part of a service
• No-show appointments
• Services canceled with insufficient notice as outlined in our cancellation policy
• Special promotions or discounted services marked as "non-refundable"

Force Majeure

StyleSavvy will not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, natural disasters, pandemic-related restrictions, strikes, lock-outs or other industrial action, civil unrest, riot, terrorist attack, war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.

In the event of a force majeure occurrence, we will contact you as soon as possible to notify you and will work with you to reschedule your service to the nearest available date. Deposits will be retained and applied to the rescheduled service.

Changes to Services

If significant changes are made to the nature or scope of a booked service after booking but before delivery (such as a change of stylist or location), you will be notified and given the option to accept the change, reschedule, or receive a full refund.

8. Contact Information

If you have any questions or concerns about our Refund Policy, please contact our customer service team:

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.