Privacy Policy

1. Information We Collect

Personal Data You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Fill out a form or contact us
• Book a consultation or service
• Subscribe to our newsletter
• Participate in surveys or promotions
• Provide feedback or contact us

The personal information we collect may include:

• Contact information (name, email address, phone number, postal address)
• Profile information (username, password)
• Payment information (credit card details, billing address)
• Service preferences and style information
• Communications and correspondence with us
• Photographs you provide for styling consultations
• Any other information you choose to provide

Information We Collect Automatically

When you visit our website or use our services, we may automatically collect certain information about your device and usage, including:

• IP address and geographic location
• Browser and device information
• Operating system
• Pages viewed and time spent on pages
• Referring website or source
• Browsing behavior and preferences

Information from Third Parties

We may receive information about you from third parties including:

• Business partners and service providers
• Social media platforms (if you connect your account)
• Analytics providers
• Payment processors

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide and Manage Services

• Create and manage your account
• Process and fulfill your bookings and transactions
• Provide the styling services you request
• Respond to your inquiries and requests
• Process payments and prevent fraud

Communicate with You

• Send administrative communications (booking confirmations, updates, security alerts)
• Provide customer support
• Send marketing communications about our services, offers, and promotions (with your consent)
• Deliver newsletters and style advice (if subscribed)
• Request feedback and reviews

Improve Our Services

• Analyze usage patterns and trends
• Diagnose technical issues
• Develop new features and services
• Conduct research and analytics
• Improve user experience

Legal and Compliance Purposes

• Comply with legal obligations
• Enforce our terms and policies
• Protect our rights, privacy, safety, and property
• Prevent, detect, and investigate fraud or other illegal activities
• Respond to legal requests and prevent harm

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

3. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, including:

• Payment processors
• Cloud hosting and storage providers
• Customer support services
• Marketing and analytics providers
• IT and system administration services

These service providers are contractually obligated to use your personal information only to provide services to us and in accordance with our instructions.

Professional Advisors

We may share information with professional advisors, such as lawyers, auditors, bankers, and insurers, who provide legal, accounting, banking, insurance, and consulting services.

Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar event, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our terms and policies
• Protect our rights, privacy, safety, or property
• Prevent fraud or illegal activity
• Respond to an emergency

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

We use the following types of cookies and similar technologies:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
• Preference Cookies: These cookies enable the website to remember information that changes the way the website behaves or looks, like your preferred language or the region you are in.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
• Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

Third-Party Cookies

Some cookies are placed by third parties on our website. These include:

• Google Analytics: We use Google Analytics to collect information about how visitors use our website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited.
• Social Media: We use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. These will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes.
• Advertising: We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to this and other websites to provide relevant advertisements about goods and services that may interest you.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can:

• Delete existing cookies
• Block cookies from being set
• Be notified when you receive a cookie

Please note that if you choose to disable cookies, some features of our website may not function properly.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common understanding of how to interpret this signal, our website does not currently respond to "Do Not Track" signals.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption of sensitive data
• Secure network infrastructures
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will securely delete or anonymize it so that it can no longer be associated with you.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Information

You have the right to request information about how we process your personal data and to obtain a copy of the personal data we hold about you.

Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Erasure

You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Objection

You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes data protection laws.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

We will respond to all legitimate requests within one month. Occasionally, it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8. Children's Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us: